Why Have My Garage Door Rollers Come Off-Track?

a garage door that may need it's rollers inspected by Arizona's Best Garage Door Repair

Many of the most common garage door problems can render your door useless and ineffective for lengthy periods. As annoying as it may be, issues like off-track garage doors can be prevented and repaired with a few tips from professionals who know a thing or two about keeping garage doors operational. Find out why your garage door rollers are off track and what you can do to keep them operating like new. 

What Can Cause Your Garage Door Rollers to Come Off-Track?

There are plenty of reasons you might end up with an off-track garage door. Most doors have anywhere from 10 to 12 rollers each lined up on the track, so it’s important to identify how and why they might come off-track to prevent reoccurring issues. Many of the common reasons include:

Lack of Lubrication

Rollers and tracks endure a lot of stress, so it’s important to keep them operating smoothly with a bit of lubrication. Without some help from some WD-40 or silicone oil, the friction placed on the tracks to get them moving can be so tough that it causes the door to get off-track.

Accidental Impacts

Even the slightest bump from your car on the side of the door can cause the rollers to disconnect. Be mindful of how you enter your driveway and be cautious when handling any large items you may be transporting into and out of the area.

Tracks Are Damaged or Loose

Sometimes, the bolts on the track may be loosened, or your tracks may be dented or damaged. Loosened tracks can be remedied by tightening the bolts, while you can temporarily fix track damages by sliding a piece of wood inside the track as a makeshift guide for your door.

A Buildup of Dirt and Debris

Garages are often very dusty and dirty areas. Unless you’re using yours as a living area or storing items that need a clean environment, you’ll have a bit of dirt and grime buildup on the tracks. Cleaning them off should help keep your rollers on track in the future.

How Can You Fix a Garage Door That’s Come Off-Track?

If you’ve noticed a faulty garage door, following these steps can help you fix the door:

  • Place the door in manual mode.
  • With some help from a friend, partially open the door and set it on wood blocks to keep it open, taking note of where it catches.
  • You can also attach locking pliers or vise-grips to keep the door open.
  • Use a set of pliers to adjust the metal back into place, and you can knock the edge of the tracks to get the door’s wheels back into place.
  • Test the door a few times to ensure that it can smoothly open and close. 

Remember, these steps can be dangerous if you aren’t qualified or comfortable with the job, so the best way to repair your garage door is to get professional help. Contacting a local garage door repair company to fix your garage door is the safest and most effective way to repair garage doors, so they don’t come off track again. 

How Can I Make Sure My Rollers Don’t Go Off-Track Again?

Many homeowners whose garage doors go off track aren’t getting adequate maintenance and servicing. Garage doors are made from a ton of functioning tracks, switches, and cables, and keeping the system operational is best done by getting it looked at for any problems. Most garage door issues— like one that goes off-track — result from degradation that worsens over time. Preventative maintenance is an easy way to avoid expensive fixes that tend to pop up at the worst times. Consulting a local garage door company can ensure that you keep everything from your door panels to your garage door opener running efficiently year-round.

Schedule Your Garage Door Service With Arizona’s Best!

You shouldn’t have to work extra hard to keep your garage doors operating smoothly, especially not if you have to deal with the brisk winter air or the blistering Arizona summer heat. That’s where we come in; we can get your garage door back on track with one quick call! Reach out to us today for all your garage door repair needs or an expert garage door installation in Phoenix and the surrounding areas.

Category : Garage Door Repair

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Craig Engstrom
five stars

The price of my garage door was exceptional far better than any one else. The technicians that did the install were great, courteous very helpful. they exceeded all my expectations of doing the job. I would highly recommend using Arizona’s best garage. They are the best!

Jason Graun
five stars

No doubt they are the best garage door company in the valley. Had them out to replace an opener, springs, rod and gave me a very good quote to add a 2nd opener on the small door. Cody was the technician doing the work, great guy, very helpful and took his time explaining my options.

Jennifer Richardson
five stars

Really saved our night. When we discovered the spring had broken on our garage door, locking our cars inside, it was a stressful situation. At first we thought we’d have to wait til morning but Arizona’s Best Garage Door got technicians over the same night, fixed the door at a fair price, and got us unstuck in time for me to pick up my teenager (saving us Uber money). They did a great estimate and stuck to it. And when my big dog barked at strangers in the house they both took time to put him at ease. It was an excellent resolution to our little emergency

Jennifer Sorensen
five stars

Thank you so much for looking at my garage door and figuring out why it kept bouncing back up! I appreciate your honesty and not trying to sell me something I didn’t need!!! Jay was honest, respectful and friendly! If I do need help in the future I will surely be calling you back!

Joanna Darby
five stars

Google verified job · Very responsive ! I am the landlord and this is a rental for me. It was almost as if I was there but didn’t have to be. Travis communicated with me, sent pictures/video, cared about my budget, went above and beyond with a temporary fix until a replacement door could be installed. Made sure I benefited from current incentives, price was reasonable. Travis was my main point of contact and could not have been better. I have never given any service 5 stars. REALLY impressed and positive about this experience. Thank you so much !

Jon Doe
five stars

Tim & Cody were great. Cody explained everything in details and terms I could understand. Cody made special accommodations for my handicap and made me feel at ease with his professionalism. He is dedicated to his craft and it shows. My only complaint would be with google for only letting me rate up to 5 stars when they deserve a lot more. Great company, excellent service, could not of dreamed of any better. Thanks a Million Guys!!

Jon Gomez
five stars

A star for same-day service! A star for arriving precisely on time with a 30-minute advanced notice! A star for the company sending me a biography and clearance check of my service person in advance! A star for excellent repair service done in 30 minutes! A star for the best pricing of any garage door service I’ve ever had! Why would I not give them 5 stars?!

five stars

Jay was very professional and showed me the problem with the door. He then made the repair in an hour and it was working better than before! I would recommend Arizona’s Best Garage Door and Repair Company to anyone that needs their garage door fixed!

five stars

I’m not one to post or post comments but I have to Arizona’s Best Garage Door has DEFINITELY lived up to its positive reputation that others have commented on. Our spring broke on the garage door. We replaced the spring, cable and opted to get a new opener. I experienced the same great customer service from the beginning when the appt was scheduled over the phone to the moment when the technician Travis completed the work. Travis was friendly and thorough to explain the operation of the wi if opener we installed. I would use this company again and highly recommend to anyone in need of garage door repair.

Nick Nicolini
five stars

We are extremely pleased with our 3 new garage doors and the service provided from quote to install. Jay and the crew are very professional, respectful and well educated on their trade. All three of the installers we enjoyable to talk to and had great sense of humor. We HIGHLY RECOMMEND if you need replacement or repair of your garage doors you should call Arizona’s Best Garage Door and Repair.

Philip Randall
five stars

Came out and completed requested repairs on my garage doors and as completing inspection, found several other ares that they recommended replacement parts. Most of the parts were original to the home (1995) so I wanted peace of mind that our doors would function with no issues moving forward. Our technician, Travis, took the time to explain what he saw and was very through in his work. Thanks again and will highly recommend.

TheMysticLink Plays
five stars

Fast, fair, friendly. Understanding I’m a baller on a budget. They communicated any needs I may also need but didn’t pressure any sales. I like that. There was a training session going on with a newbie worker and they hire some outstanding people. This place is legit. Finally, the communication from their dispatch was outstanding. I wasn’t nervous about price or nothing. They were straight forward. Good stuff guys!

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