Stuck Garage Door? Troubleshoot it Here!

stucked garage door repair

A stuck garage door can happen to the best of us; occasionally even with regular, monthly maintenance. Thankfully a stuck garage door can be fixed with little to no inconvenience. Keep in mind though that if the door sticks in the open position, it presents a safety concern, necessitating the need for immediate repair.

Troubleshooting a Stuck Garage Door

Locked Garage Door

If your door or opener is equipped with a lock, make sure it is either turned off or disengaged, then reattempt to operate the door before troubleshooting a stuck garage door further or calling a garage door repair professional for assistance.

Depleted Batteries

Remotes require 3V lithium batteries to transmit wireless signals to the garage door opener. Weak or depleted batteries can result in an inoperable door. The best way to determine if new batteries are needed is to try operating the door with the wall-mounted control panel. Batteries should be relatively easy to find online or at any big-box retailer. The remote may need reprogramming after replacing the batteries.

Broken Garage Door Spring

Torsion or extension springs counterbalance the weight of your garage door as it moves along the tracks. Standard springs are designed to last 10,000 cycles, with one cycle being spent each time the door opens and closes. 10,000 cycles can last anywhere from three to fourteen years; dependent on personal usage. A broken garage door spring will result in a nonfunctional door, and if it happened during operation, the door may become stuck. Broken garage door springs always require professional replacement.

Faulty Photoelectric Sensors

Installed six inches above the garage floor, on the inside of the door, are two photoelectric sensors or “safety eyes.” These sensors are designed to stop the downward momentum of the door if an obstruction is detected. The door will not work anytime something is blocking them, the lenses are dirty, or they are misaligned. Direct sunlight may also cause interference. The International Door Association strongly encourages testing the sensors once a month to ensure proper functioning.

To test: Start with the door in the fully open position. Stand inside and use the remote to activate the door to close. As the door is closing, wave a long object, such as a broomstick in front of the safety eyes. Your objective is to “break the beam.” If the door fails to reverse and reopen, do the following:

  • Install “eye shades” to block glare
  • Wipe both sensors with a clean cloth
  • Adjust the sensors by hand if they appear to be out of alignment
  • Contact a professional to come service the door’s photoelectric sensors

Damaged Garage Door Tracks

The tracks will inevitably need to be adjusted once or twice during their lifespan. Daily use, corrosion from inclement weather, something bumping into the tracks, or inadequate lubrication of vital components (the tracks should not be included in this monthly maintenance requirement) can cause them to bend or become misaligned. Minor dents can be bent back into place using a soft hammer. Severe damage should be left in the capable hands of a professional.

Local Garage Door Repair and Service

Arizona’s Best Garage Door and Repair Company is proud to provide the greater Phoenix metro area with professional garage door services. Whatever your issue, no matter how big or small, contact the pros at Arizona’s Best Garage Door and Repair Company for prompt and reliable repair. Our trucks are stocked daily with high-quality replacement parts for same-day service. (480) 448-5782.

Category : Broken Garage Door Springs, Garage Door Openers, Garage Door Repair, Misaligned Safety Sensors

1,658 Reviews Google Reviews Review Us On Google!

Craig Engstrom
five stars

The price of my garage door was exceptional far better than any one else. The technicians that did the install were great, courteous very helpful. they exceeded all my expectations of doing the job. I would highly recommend using Arizona’s best garage. They are the best!

Jason Graun
five stars

No doubt they are the best garage door company in the valley. Had them out to replace an opener, springs, rod and gave me a very good quote to add a 2nd opener on the small door. Cody was the technician doing the work, great guy, very helpful and took his time explaining my options.

Jennifer Richardson
five stars

Really saved our night. When we discovered the spring had broken on our garage door, locking our cars inside, it was a stressful situation. At first we thought we’d have to wait til morning but Arizona’s Best Garage Door got technicians over the same night, fixed the door at a fair price, and got us unstuck in time for me to pick up my teenager (saving us Uber money). They did a great estimate and stuck to it. And when my big dog barked at strangers in the house they both took time to put him at ease. It was an excellent resolution to our little emergency

Jennifer Sorensen
five stars

Thank you so much for looking at my garage door and figuring out why it kept bouncing back up! I appreciate your honesty and not trying to sell me something I didn’t need!!! Jay was honest, respectful and friendly! If I do need help in the future I will surely be calling you back!

Joanna Darby
five stars

Google verified job · Very responsive ! I am the landlord and this is a rental for me. It was almost as if I was there but didn’t have to be. Travis communicated with me, sent pictures/video, cared about my budget, went above and beyond with a temporary fix until a replacement door could be installed. Made sure I benefited from current incentives, price was reasonable. Travis was my main point of contact and could not have been better. I have never given any service 5 stars. REALLY impressed and positive about this experience. Thank you so much !

Jon Doe
five stars

Tim & Cody were great. Cody explained everything in details and terms I could understand. Cody made special accommodations for my handicap and made me feel at ease with his professionalism. He is dedicated to his craft and it shows. My only complaint would be with google for only letting me rate up to 5 stars when they deserve a lot more. Great company, excellent service, could not of dreamed of any better. Thanks a Million Guys!!

Jon Gomez
five stars

A star for same-day service! A star for arriving precisely on time with a 30-minute advanced notice! A star for the company sending me a biography and clearance check of my service person in advance! A star for excellent repair service done in 30 minutes! A star for the best pricing of any garage door service I’ve ever had! Why would I not give them 5 stars?!

five stars

Jay was very professional and showed me the problem with the door. He then made the repair in an hour and it was working better than before! I would recommend Arizona’s Best Garage Door and Repair Company to anyone that needs their garage door fixed!

five stars

I’m not one to post or post comments but I have to Arizona’s Best Garage Door has DEFINITELY lived up to its positive reputation that others have commented on. Our spring broke on the garage door. We replaced the spring, cable and opted to get a new opener. I experienced the same great customer service from the beginning when the appt was scheduled over the phone to the moment when the technician Travis completed the work. Travis was friendly and thorough to explain the operation of the wi if opener we installed. I would use this company again and highly recommend to anyone in need of garage door repair.

Nick Nicolini
five stars

We are extremely pleased with our 3 new garage doors and the service provided from quote to install. Jay and the crew are very professional, respectful and well educated on their trade. All three of the installers we enjoyable to talk to and had great sense of humor. We HIGHLY RECOMMEND if you need replacement or repair of your garage doors you should call Arizona’s Best Garage Door and Repair.

Philip Randall
five stars

Came out and completed requested repairs on my garage doors and as completing inspection, found several other ares that they recommended replacement parts. Most of the parts were original to the home (1995) so I wanted peace of mind that our doors would function with no issues moving forward. Our technician, Travis, took the time to explain what he saw and was very through in his work. Thanks again and will highly recommend.

TheMysticLink Plays
five stars

Fast, fair, friendly. Understanding I’m a baller on a budget. They communicated any needs I may also need but didn’t pressure any sales. I like that. There was a training session going on with a newbie worker and they hire some outstanding people. This place is legit. Finally, the communication from their dispatch was outstanding. I wasn’t nervous about price or nothing. They were straight forward. Good stuff guys!

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